Bulletin Board

• SRC Meetings
• SRC Meeting Schedule
• SRC Meeting Minutes
• Consumer Satisfaction
• SRC Bylaws

SRC Meetings

SRC meetings are held quarterly on the second Monday of the second month of each quarter. Meetings are generally scheduled to occur at 8004 Franklin Farms Drive, Richmond, Virginia, in the first floor conference room. In the event the meeting date falls on a state holiday, it is postponed to the following Monday. The location of the meeting is accessible. Interpreter services will be provided, and other accommodations may be requested prior to the meeting. To find out more about scheduled meetings, please contact Barbara.Tyson@drs.virginia.gov.

SRC Meeting Schedule

2010
January 25 – DRS Headquarters, 8004 Franklin Farms Drive, Richmond, VA 23229
March 15 – Hotel Roanoke, 110 Shenandoah Ave NW, Roanoke, VA 24016
May 10 – DRS Headquarters, 8004 Franklin Farms Drive, Richmond, VA 23229
August 9 - DRS Headquarters, 8004 Franklin Farms Drive, Richmond, VA 23229
November 15-16 (with Retreat) - DRS Headquarters, 8004 Franklin Farms Drive, Richmond, VA 23229

2009
January 26 - DRS Headquarters, 8004 FranklinFarms Drive, Richmond, Virginia 23229
March 16 - Sheraton Waterside Norfolk, 777 Waterside Drive, Norfolk, Virginia 23510
May 11 - DRS Headquarters, 8004 Franklin Farms Drive, Richmond, Virginia 23229
August 10 - DRS Headquarters, 8004 Franklin Farms Drive, Richmond, Virginia 23229
November 16-17 (with Retreat) - TBD, Richmond, Virginia

SRC Meeting Minutes

• Meeting Minutes - May 10, 2010
• Meeting Minutes - March 15, 2010
• Meeting Minutes - January 25, 2010
• Meeting Minutes - November 17, 2009
• Meeting Minutes - August 10, 2009
• Meeting Minutes - May 11, 2009
• Meeting Minutes - March 16, 2009
• Meeting Minutes - January 26, 2009

Consumer Satisfaction

Federal regulations governing State VR programs mandate that the State Rehabilitation Council (SRC) assess consumer satisfaction to the extent feasible (34 CFR, 361.17(h)(4)). The Federal Fiscal Year (FFY) 2008 VR consumer satisfaction survey was administered by the DRS Policy and Planning Division under the guidance of the State Rehabilitation Council (SRC). The data were captured for consumers who were either vocationally rehabilitated (Status 26) or who received VR services and were not vocationally rehabilitated (Status 28) during FFY 2008 (October 1, 2007 through September 30, 2008).

The survey provides a systematic method of hearing the point of view of the consumers. Participants in the survey are able to provide their level of satisfaction or dissatisfaction with received services, staff, and various aspects of the VR process.

Demographically, consumers who responded to the FFY 2008 survey are representative of the full VR population whose cases were closed during FFY 2008. Survey highlights are provided below. The full report is located at http://intranet/DRS1/frs/policyplanning/csreports.htm. (this link only works for internal DSA staff).

In general, satisfaction ratings on most measures suggest a strong VR experience for DRS consumers overall.

1. Overall satisfaction for FFY 2008 was 81% (n=378) and one percentage point below the DRS target satisfaction of 82%. The six-year average (FFY 2003-2008) for overall satisfaction was 81%.
2. About 89% (n=226) of rehabilitated consumers whose cases closed with competitive employment status said that they were earning wages or being paid for a job. Job satisfaction among these consumers was 78% (n=174). The six-year average for job satisfaction was 81%.
3. DRS consumers have been fairly consistent in their perception of VR counselors. Over 85% of consumers felt their counselors: did not rush them (86%, n=397), took their case seriously, (87%, n=403), and explained clearly services available to them (88%, n=407).
   1. Satisfaction continues to be in the low eighties for counselors’ knowledge of available programs (80%, n=366) and their adherence to agreed upon timetables (81%, n=373).
   2. Satisfaction with involvement in developing the VR plan (78%, n=365) reached its highest level since FFY 2005. Satisfaction with the time it takes to develop the plan was 76% (n=354).
4. From a customer service perspective, DRS continued to receive high ratings in FFY 2008 from consumers regarding their perception of how they were treated by staff (91%, n=420). Willingness to refer a friend was 85% (n=393) and willingness to come back to DRS was 83% (n=380).
5. Satisfaction with receiving the information they needed remained in the low eighties (80%, n=370). This satisfaction rating was commensurate with consumers’ perception of receiving the services they needed 80% (n=369) and benefiting from services they received 80% (n=365).

SRC Bylaws

SRC Bylaws 11-06