Bulletin Board

• SRC Meetings
• SRC Meeting Schedule
• SRC Meeting Minutes
• Consumer Satisfaction
• SRC Bylaws

SRC Meetings

SRC meetings are held quarterly on the second Monday of the second month of each quarter. Meetings are generally scheduled to occur at 8004 Franklin Farms Drive, Richmond, Virginia, in the first floor conference room. In the event the meeting date falls on a state holiday, it is postponed to the following Monday. The location of the meeting is accessible. Interpreter services will be provided, and other accommodations may be requested prior to the meeting. To find out more about scheduled meetings, please contact Barbara.Tyson@drs.virginia.gov.

SRC Meeting Schedule

2012

January 23 --DRS Headquarters, 8004 Franklin Farms Drive, Richmond, VA 23229
March 19 --DRS Headquarters, 8004 Franklin Farms Drive, Richmond, VA 23229
June 11 --DRS Headquarters, 8004 Franklin Farms Drive, Richmond, VA 23229
August 13 --DRS Headquarters, 8004 Franklin Farms Drive, Richmond, VA 23229
November 12-13 (Retreat and Quarterly Meeting) DRS Headquarters, 8004 Franklin Farms Drive, Richmond, VA 23229

2011

January 24 - DRS Headquarters, 8004 Franklin Farms Drive, Richmond, VA 23229
March 14 - Sheraton Norkfolk Waterside Hotel, 777 Waterside Drive, Norkfolk, VA 23510
May 9 - DRS Headquarter, 8004 Franklin Farms Drive, Richmond, VA 23229
August 8 - DRS Headquarters, 8004 Franklin Farms Drive, Richmond, VA 23229
November 14-15 (with retreat) - DRS Headquarter, DRS Headquarters, 8004 Franklin Farms Drive, Richmond, VA 23229

SRC Meeting Minutes

• Meeting Minutes - March 19, 2012
• Meetiing Minutes - January 23, 2012
• Meeting Minutes - November 15, 2011
• Meeting Minutes - August 8, 2011
• Meetiing Minutes - May 9, 2011
• Meetiing Minutes - March 14, 2011
• Meeting Minutes - January 24, 2011
• Meeting Minutes - November 16, 2010
• Meeting Minutes - August 9, 2010
• Meeting Minutes - May 10, 2010
• Meeting Minutes - March 15, 2010
• Meeting Minutes - January 25, 2010
• Meeting Minutes - November 17, 2009
• Meeting Minutes - August 10, 2009
• Meeting Minutes - May 11, 2009
• Meeting Minutes - March 16, 2009
• Meeting Minutes - January 26, 2009

Consumer Satisfaction

Federal regulations governing State VR programs mandate that the State Rehabilitation Council (SRC) assess consumer satisfaction to the extent feasible (34 CFR, 361.17(h)(4)). The Federal Fiscal Year (FFY) 2010 VR consumer satisfaction survey was administered by the DRS Policy and Planning Division under the guidance of the State Rehabilitation Council (SRC). The data were captured for consumers who were either vocationally rehabilitated (Status 26) or who received VR services and were not vocationally rehabilitated (Status 28) during FFY 2010 (October 1, 2009 through September 30, 2010).

The survey provides a systematic method of hearing the point of view of the consumers. Participants in the survey are able to provide their level of satisfaction or dissatisfaction with received services, staff, and various aspects of the VR process.

Demographically, consumers who responded to the FFY 2010 survey are representative of the full VR population whose cases were closed during FFY 2010. Survey highlights are provided below. The full report is located at http://www.va-src.org/news.htm.

In general, satisfaction ratings on most measures suggest a strong VR experience for DRS consumers overall.

1. Overall satisfaction for FFY 2010 was 80% (n=368) and two percentage points below the DRS target satisfaction of 82%. The prior seven-year average (FFY 2003-2009) for overall satisfaction was 81%.

2. Ninety percent (n=242) of rehabilitated consumers whose cases closed with competitive employment status said that they were earning wages or being paid for a job. Job satisfaction among these consumers was 79% (n=187) and slightly below the prior seven-year average of 81%.

3. DRS consumers have been fairly consistent in their perception of VR counselors. Over 85% of consumers felt their counselors: did not rush them (86%, n=394), took their case seriously, (88%, n=405), and explained clearly services available to them (89%, n=407).

1. Satisfaction remains below 85% for counselors’ knowledge of available programs (81%, n=368) and their adherence to agreed upon timetables (83%, n=375).

2. FFY 2010 satisfaction with involvement in developing the VR plan (75%, n=344) and the time it takes (73%, n=332) were both similar to prior seven-year averages.

4. From a customer service perspective, DRS continued to receive high ratings in FFY 2010 from consumers regarding their perception of how they were treated by staff (91%, n=414). Willingness to refer a friend was 85% (n=388) and willingness to come back to DRS was 84% (n=385).

5. Satisfaction with receiving the information they needed remained in the low eighties (81%, n=370). This satisfaction rating was commensurate with consumers’ perception of receiving the services they needed 80% (n=364) and benefiting from services they received 79% (n=359).

SRC Bylaws

SRC Bylaws 11-06