Bulletin Board

• SRC Meetings
• SRC Meeting Schedule
• SRC Meeting Minutes
• Consumer Satisfaction
• SRC Bylaws

SRC Meetings

SRC meetings are held quarterly on the second Monday of the second month of each quarter. Meetings are generally scheduled to occur at 8004 Franklin Farms Drive, Richmond, Virginia, in the first floor conference room. In the event the meeting date falls on a state holiday, it is postponed to the following Monday. The location of the meeting is accessible. Interpreter services will be provided, and other accommodations may be requested prior to the meeting. To find out more about scheduled meetings, please contact Barbara.Tyson@drs.virginia.gov.

SRC Meeting Schedule

2007
January 22, 2007 - DRS Headquarters, 8004 Franklin Farms Drive, Richmond, Virginia
March 12, 2007 - Sheraton Waterside, 777 Waterside Drive, Norfolk, Virginia
May 14, 2007 - DRS Headquarters, 8004 Franklin Farms Drive, Richmond, Virginia
Monday, August 13 - DRS Headquarters
November 8-9, 2007 - WWRC
Thursday & Friday, November 8 & 9 - Retreat & Quarterly Meeting - Woodrow Wilson Rehabilitation Center

2008
Monday, January 28 - DRS Headquarters, 8004 Franklin Farms Drive, Richmond, VA 23229
Monday, March 17 - Comfort Inn Airport, 5070 Valley View Blvd Nw, Roanoke, VA 24012
Monday, May 12 - DRS Headquarters, 8004 Franklin Farms Drive, Richmond, VA 23229
Monday, August 11 - DRS Headquarters, 8004 Franklin Farms Drive, Richmond, VA 23229
November TBD - Woodrow Wilson Rehabilitation Center, Fishersville, Virginia 22939

SRC Meeting Minutes

• Meeting Minutes - August 11, 2008
• Meeting Minutes - May 12, 2008
• Meeting Minutes - March 17, 2008
• Meeting Minutes - January 28, 2008
• Meeting Minutes - November 9, 2007
• Meeting Minutes - August 13, 2007
• Meeting Minutes - May 14, 2007
• Meeting Minutes - March 12, 2007
• Meeting Minutes - January 22, 2007
• Meeting Minutes - November 20, 2006
• Meeting Minutes - August 14, 2006
• Meeting Minutes - May 8, 2006
• Meeting Minutes - March 13, 2006
• Meeting Minutes - January 23, 2006
• Meeting Minutes - November 21, 2005
• Meeting Minutes - August 8, 2005
• Meeting Minutes - May 9, 2005
• Meeting Minutes - March 14, 2005
• Meeting Minutes - January 10, 2005
• Meeting Minutes - November 8, 2004
• Meeting Minutes - September 22, 2004
• Meeting Minutes - August 9, 2004
• Meeting Minutes - May 10, 2004
• Meeting Minutes - February 9, 2004
• Meeting Minutes - January 20, 2004 - Executive Committee Meeting
• Meeting Minutes - November 17, 2003
• Meeting Minutes - November 4, 2003 - Statutory responsibilities Workgroup
• Meeting Minutes - October 16, 2003 - Statutory Responsibilities Workgroup
• Meeting Minutes - August 11, 2003
• Meeting Minutes - May 13, 2002
• Meeting Minutes - May 12, 2003
• Minutes Minutes - February 10, 2003
• Meeting Minutes - November 18, 2002
• Meeting Minutes - August 12, 2002

Consumer Satisfaction

Federal regulations governing State VR programs mandate that the State Rehabilitation Council (SRC) assess consumer satisfaction to the extent feasible (34 CFR, 361.17(h)(4)). For the FFY 2006 survey, the DRS Policy and Planning Division administered the survey, analyzed the data and prepared the final report.

Consumer satisfaction with VR services is one measure of VR program effectiveness and is a quality of service indicator for DRS. Consumer satisfaction is simply how people feel about their VR experience and different aspects of the VR process. Specifically, it is the extent to which consumers are either satisfied or dissatisfied with their encounter with DRS staff and the VR services they received. The survey also provides a systematic method for hearing the point of view of VR consumers.

Demographically, consumers who responded to the FFY 2006 survey are representative of the full VR population whose cases were closed during FFY 2006. Survey highlights are provided below. The full report is located at http://intranet/DRS1/frs/policyplanning/csreports.htm.

• Overall consumer satisfaction with DRS services continues to be strong. On this quality of service indicator, 82% (n=418) of the respondents were either very satisfied or satisfied with VR services. Both rehabilitated responders (87%, n=279) and those who were not successfully rehabilitated (73%, n=139) provided positive ratings of overall VR services. One consumer wrote “I feel as if I was treated like a human being with feelings and needs, not just another disabled person.”
• FFY 2006 consumer satisfaction ratings were similar to or slightly above the prior seven-year average on most historical measures.
  • Several ratings on customer service indicators were strong: 1) all of the people at DRS treated me well (90%, n=452), 2) always got the information I needed (81%, n=409), 3) would refer a friend to DRS (85%, n=432), and 4) would come back to DRS (83%, n=417).
  • VR counselors continued to receive high ratings from consumers on 1) my counselor took my case seriously (88%, n=446), 2) never felt my counselor was rushing me (85%, n=429), and 3) my counselor clearly explained services (87%, n=439). One consumer wrote: "My counselor was truly caring and understanding I never felt like I was being judged for the problems I have had dealing with chronic pain and depression"
• Job satisfaction in FFY 2006 was 80% (n=218) for vocationally rehabilitated consumers who said that they were earning wages. Sixty-eight percent (n=148) of these consumers expected to be in the same job next year. One consumer said: “I had no idea I could function in a position like I’m in. The testing, training, and especially the moral support from my counselor gave me confidence that I could perform work within my new limitations”

Overall, satisfaction ratings have remained at or above 80% on most measures for the past four federal fiscal years. These long-term consumer ratings are indicative of an effective service delivery system.

SRC Bylaws

SRC Bylaws 11-06